Service & Support

📞 Service & Support

At Engineered Recycling Systems (ERS), we believe that a system is only as good as the support behind it. That’s why we offer a comprehensive range of service options to keep your operation running efficiently, safely, and with minimal downtime.

🛠️ On-Site Training

Every ERS system installation comes with hands-on, on-site training from our experienced technical team. We’ll work directly with your operators and maintenance staff to ensure they fully understand system operation, safety procedures, and routine maintenance practices — giving your team the confidence to run your system at peak performance from day one.

📞 Technical Support & Spare Parts

Need assistance? Our dedicated Technical Support Line is available to answer your questions, troubleshoot issues, and provide expert guidance whenever you need it. In addition, our Atlanta-based parts department stocks a wide range of critical components and wear parts, ensuring fast shipping and minimal downtime for your operation.

Office Line: +1 (770) 954-8780
Direct Line: +1 (479) 426-6455
Email: parts@engineeredrecycling.com

🔧 Remote Diagnostics

ERS systems are equipped with advanced control and monitoring capabilities that allow our technicians to perform remote diagnostics and system checks. Whether you’re fine-tuning system parameters or addressing a technical issue, our team can securely access your control system and provide real-time support — reducing service visits and keeping your operation online.

Why ERS Service?

✔️ Fast, reliable technical support

✔️ Factory-trained service technicians

✔️ Stocked spare parts inventory

✔️ Remote system monitoring and diagnostics

✔️ On-site operator and maintenance training