Parts in stock in Atlanta, technicians on the road
ERS Spare Parts and Service keeps every ERS system running, whether that is a metals recycling facility, a dust collection environment or a high-speed converting operation. Parts are held in Atlanta and technicians work from Atlanta, which is the difference between a line standing for days and a line standing for weeks.
For anything to do with ordering parts, write to parts@engineeredrecycling.com.
Parts are held in Atlanta
ERS maintains a stocked inventory at its own facility, so most components ship quickly rather than being made to order. Blades, belts, bearings and nozzles through to motors, filters, ducting and control panels, matched to the original system specifications.
That matters more than it sounds on wear parts. A blade or a set of nozzles that has to be manufactured is weeks; one on a shelf in Atlanta is days, and the line is down for the difference.
It is worth knowing which of your parts are stock items and which are not before you need them. ERS will go through a machine's wear list with you and say plainly what ships the same week and what does not. That conversation costs nothing and it is a great deal easier to have on a quiet Tuesday than at six in the morning with a line stopped.
What the support covers
Technical assistance, replacement components, remote diagnostics and on-site service across the whole ERS range: metal separation, wire and cable recovery, ASR processing, e-scrap recycling, black mass recovery, dust collection, air filtration and trim removal.
It is the same team either side of the business. The equipment differs between the metals and converting lanes; the engineering support behind it does not.
Three ways to get help
Most problems are settled before anyone travels.
Technical support by phone
Technicians are trained across all ERS product lines and can work through electrical, mechanical and pneumatic issues with you directly. Most calls are resolved without anyone traveling. Call +1 770-954-8780 and describe the symptom. Whether a problem is a sensor, a blockage or a worn component usually comes out of ten minutes on the phone with someone who has seen it before.
Remote diagnostics
ERS systems include secure remote diagnostics, so parameters can be checked and problems narrowed down without waiting for a site visit. On a separation or filtration system that is often enough on its own: pressure drop, fan speed and cleaning cycle data will say whether the fault is the filter, the ducting or something upstream, before anyone opens a panel.
Service on site
Where an issue needs eyes on it, ERS dispatches field service technicians for diagnostics, preventive maintenance and upgrades. Preventive visits are worth more than reactive ones, and on pre-shredders, granulators and conveying the wear is predictable enough to schedule around a planned shutdown rather than around a breakdown. Most plants know their own shutdown calendar a year ahead, and fitting the service work into it costs a fraction of what the same work costs as an emergency callout with a line standing.
We service systems we did not build
Whether you run a Sincro Mill line, a Wire Pro Series system, or a granulator or dust collection unit from another manufacturer, ERS can service, retrofit and upgrade it.
Control panel upgrades, airflow optimization, magnetic separation integration and dust containment improvements that bring older equipment up to current production and safety standards.
That is often the cheaper route. A plant with a sound mechanical base and a twenty-year-old control system does not need a new line. It needs the controls and the airflow brought up to date.
Retrofits also tend to be the honest answer on dust collection. Where a filter is struggling, the cause is more often ducting, fan capacity or a missing pre-separation stage than the filter itself, and replacing the filter alone fixes nothing.
Training comes with it
Every ERS installation includes on-site training led by factory-trained technicians, covering operation, safety and routine maintenance, so your own people can run the system from the first day of production.
That is the part that determines how the equipment performs in year three. A system run by operators who understand it stays close to its commissioning figures; one run from a laminated sheet does not.
Testing before and after
The ERS test facility in Atlanta is available for existing customers as well as new projects. Where a material has changed, or a line is not performing as it did, running a sample is faster than arguing about it.
The same applies to the full Guidetti range and the TAURUS equipment ERS supplies.
Run a sample
Send a sample of the material you are running now and we will show you what it does on a line.
Arrange a trialHow to reach the right person
Not sure who your ERS contact is? It does not matter. Tell us the machine and what you need, and it will be routed to the right person.
Parts
parts@engineeredrecycling.com
Anything to do with ordering parts.
Everything else
info@engineeredrecycling.com
or call +1 770-954-8780.
Where we are
Engineered Recycling Systems
5010 McDougall Dr. SW
Atlanta, GA 30336, USA